Large home orders often involve several teams, so the first answer is not always the final answer. With damaged items or missed delivery windows, I’d collect the order number, delivery photos, store location, and installer details before contacting anyone. Calling the local store can help, but online support may control the refund or reschedule. Keeping one record https://lowes.pissedconsumer.com/customer-service.html helps avoid getting bounced between departments with no decision. Clear proof and a specific request usually work better than retelling the whole story each time.